Massachusetts Massachusetts GR – 11.8.19 I. Scope and Applicability A. Who is subject to the state‚Äôs grievance regulations? Carrier and utilization review organizations HMOs? Yes Insurers? Yes. Utilization Review Organizations? Yes. ACOs? No provision. PPOs? Yes. Third Party Administrators? No provision. B. What term does the state use to refer to regulated entities? Carriers or […]

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