Kentucky Kentucky GR – 11.18.19 I. Scope and Applicability A. Who is subject to the state’s grievance regulations? Managed Care Plans KRS § 304.17A-540(2)(a)(3) [Note: Under this statute, Managed Care Plans must include instructions for initiating or complying with the plan’s grievance or appeal procedure in a denial letter; however, no specific grievance procedure requirements […]

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